What is Business Process?

Business process refers to a set of systematic activities or tasks that an organization or company or industry performs to achieve a specific goal or outcome. We can do business alone or together with a team. Businesses are of different types, they can be big and small and their processes can also be different. In business process we know how a business moves towards success or how business makes any business successful.

In a business process we know or experience what statement we control in a business, it may include the cost of employees or work and the statement of profit that comes in return. Also, business process is a process in which we think about savings from start-up cost to finish and make our business profitable. We can say that in business process we assess the market based on our products and marketing our business through a process to create a successful brand.

Types of Business Process

Operational Process
Management Process
Supporting Process

1. Operational Process

An operational process is a type of business process in that we refer to the business that is necessary to run our day-to-day operations. These processes include product development, production line, service delivery, sales, customer service, and supply chain management. They are linked to the core production and service delivery processes of the business, and are directly related to meeting customer needs and demands. Operational processes aim to provide the best customer experience.

2. Management Process

Management process monitor and guide the management and strategic decisions of the organization. These processes include the company’s long-term strategy, planning, and resource management. These include performance monitoring, decision making, risk management, and setting company goals. The purpose of management processes is to run the business in an effective and stable manner so as to make the future of the company safe and successful. It involves the activities of different management levels.

3. Supporting Process

Supporting process are a type of business activities that support the core and management processes of the business but not directly. These include financial management such as finance, human resources and information technology. In this process we can further improve the daily operations and through this business process we can use the resources properly. The primary objective of supporting processes is to improve operational efficiency.

Simple example of business process

For example we have a restaurant service delivery process. Now suppose that a customer comes to our restaurant, his arrival is the beginning of the business process. The former is welcomed and provided with our restaurant menu. The costumer gives us the order and we noted and the order is sent to the kitchen. The chef ready the food for costumer as per the order of the costumer and it is delivered to the customer’s table by the waiter. When the food is eaten, the waiter prepares the bill and collects it from the customer.

Finally, the customer is thanked and dismissed from the restaurant. The entire process is designed to improve customer service and satisfaction, and each step is effectively managed to maintain quality of service.