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ToggleBusiness Process Outsourcing (BPO) refers to bringing business processes to a third party to create flexibility in business processes, which is a common practice of outsourcing. It often involves IT-related tasks that are business-related. In which there is a need for staff and expert and experienced staff are also needed.
The purpose of outsourcing business processes to external providers is to ensure and ensure that skilled and experienced staff perform these tasks to a high standard. Without hiring, training and managing skilled staff without a home. BPO can simplify business operations by streamlining and save time by reducing costs without compromising the quality of services and products that businesses provide to end users. Now we discuss all types fo business process outsourcing in detail.
Well, there are many types of BPO. But we want to share with you some 9 important tips that will increase your knowledge. These are the 9 types:
Back office BPO refers to developing a business by using a separate third-party company for core business functions. This type of BPO involves various business operations that do not involve customer interaction. For example, some back office BPO services include administration, information technology (IT), AI, human resources, payroll and accounting. Companies focused on business development can use back office BPO to save time and cost on hiring and training for management positions.
Front office BPO is opposite to back office BPO. This includes outsourcing services related to customer support, such as technical or technical assistance, customer service, and sales. Some companies outsource front office operations to third-party vendors who have the flexibility to provide specialized support with their expertise and capabilities. For example, many businesses contract with call centers for front office BPO services that are in direct contact with companies.
In addition to service categories, there are BPO categories related to third-party vendor location. When someone outsources their company and its operations to any organization in a foreign country, it is called Offshore BPO. An example of an offshore BPO is a company based in the United States that hires a business in Pakistan to handle payroll. As these companies have low labor costs, most companies use offshore BPOs in other countries.
Similar to offshore outsourcing, nearshore BPO means that a company outsources services using a vendor in a neighboring country rather than a distant one. For example, if a Pakistani company outsources its tech support to an agency in Bangladesh based on its expertise and capabilities, it is using nearshore BPO. For example, the BPO vendor itself or its employees may be in the same time zone who speak the same language as the client’s organization rather than a different one.
Offshore BPO Also known as domestic BPO, onshore BPO refers to the outsourcing of business functions to a vendor in the same country as someone in another country. A company uses an agency in another city, state or union territory to outsource. Companies may use onshore BPO for a variety of reasons, for example cost differences between regions or differences in specialized expertise in different regions. It may also be convenient for the client organization to travel to the BPO vendor for training, support or assistance to communicate in this way.
Knowledge process outsourcing is a specific type of BPO that involves contracts between companies that can offer services and advanced skills to a company. This requires the vendor to have expertise and competence in a particular business area. Some types of KPO include education, insurance, content creation, web design, product development and healthcare.
There is a specialization within KPO called Legal Process Outsourcing. It refers to outsourcing legal activities based on one’s expertise and experience to another organization or company. Typically, LPO agencies have a team of paralegals or a group of paralegals who work together and can perform different tasks with their skills and experience, such as drafting contracts, conducting legal research and providing assistance in litigation.
Like LPO, RPO is another sub-specialty of KPO. Many companies want to hire development services and this is when a company hires a vendor for research and development. An RPO firm can offer a variety of services to companies, such as market research, data analysis, data analytics expertise and investment research. Companies in the investment and pharmaceutical industries often use RPO.
This type of BPO includes outsourcing services over the Internet. For example, companies can use ITES to source production or technical support by outsourcing communication and web resources. Agencies typically provide specialized services to companies that do not have the IT infrastructure to handle them.
Business Process Outsourcing (BPO) refers to bringing business processes to a third party to create flexibility in business processes, which is a common practice of outsourcing.
BPO stand for Business Process Outsourcing
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