BPO Companies in USA

Here is the list of top 10 BPO companies in USA: 

  1. Accenture
  2. Cognizant
  3. Teleperformance
  4. Concentrix
  5. IBM Global Services
  6. Alorica
  7. Genpact
  8. TTEC
  9. WNS Global Services
  10. Sitel Group

Detail of Top 10 BPO companies in USA and it's Services

1. Accenture

Accenture is a good company that comes in the top 1. It is a global professional services company with strong capabilities in digital, cloud, and security. Combining deep expertise in more than 42 industries, Accenture offers strategy and consulting, technology, operations, and Accenture Song. All this utilizes the world’s largest network powered by advanced technology and intelligent operation centers. With its extensive experience and specialized skills in over 125 countries, Accenture continues its long-standing commitment to improving the way the world works and lives, helping clients on their digital transformation journey. Flexibility is created and work is running smoothly.

Services:

  • Strategy & Consulting
  • Technology Services
  • Operations Services
  • Digital Marketing (Accenture Song)
  • Cloud Services
  • Security Services
  • Data Analytics
  • Supply Chain Management
  • AI and Automation
  • IT Infrastructure Outsourcing

2. Cognizant

Cognizant provides IT services at the level of multinational corporations. It is one of the world’s leading professional services companies transforming clients’ business, operating and technology models in today’s digital age. goes At Cognizant, we help clients reimagine processes through technology, and transform experiences in innovative ways to stayahead of the curve in a rapidly changing world.

Services:

  • Digital Transformation
  • IT Consulting
  • Application Development
  • Cloud Solutions
  • Artificial Intelligence
  • Data Analytics
  • Enterprise Resource Planning (ERP)
  • Business Process Services
  • Infrastructure Services
  • Cybersecurity

3. Teleperformance

Teleperformance Company is a top 10 provider of BPO services, a company that provides customer experience management and business process outsourcing. This company takes on various customer challenges like customer support, technical support, customer acquisition, debt recovery, social media, analytics and other management. This company is providing its services in more than 75 countries.

Services:

  • Customer Care Services
  • Technical Support
  • Customer Acquisition
  • Debt Collection
  • Social Media Management
  • Analytics Services
  • Back-office Processing
  • Omnichannel Support
  • Digital Transformation
  • AI and Automation Solutions

4. Concentrix

Concentrix outsources its services from its own experience and expertise and in the process uses advanced technology. The company improves customer engagement and business performance using technology with its experience and expertise, operating in more than 42 countries, providing services in many more languages. It improves customer interactions by increasing revenue and helps increase operational efficiency by providing innovative solutions to problems that the entire customer base is accustomed to.

Services:

  • Customer Engagement Services
  • Sales and Marketing Services
  • Technical Support
  • Business Process Optimization
  • Analytics and Insights
  • Digital Transformation
  • AI and Automation Solutions
  • Back-office Support
  • Content Moderation
  • Multichannel Customer Support

5. IBM Global Services

IBM Global Services offers a wide range of services and flexibility, a technology services division that provides consulting, systems integration, application management, and IT infrastructure services. IBM helps clients transform and transform with AI, cloud computing, and advanced analytics, enabling them to recognize and adapt to new market conditions and drive innovation and Helps you improve your work.

Services:

  • IT Consulting
  • Cloud Computing Services
  • AI and Machine Learning Solutions
  • Data Analytics
  • Application Development and Management
  • IT Infrastructure Services
  • Cybersecurity
  • Business Process Outsourcing
  • Enterprise Mobility Solutions
  • Digital Transformation

6. Alorica

Alorica is a leading provider of customer service solutions with expertise and experience, excelling in outsourced customer care, technical support, and sales services. The company offers customized solutions for each client. It also leverages advanced technology, analytics, and a dedicated workforce to meet their specific needs.

Services:

  • Customer Care Services
  • Technical Support
  • Sales and Marketing Services
  • Back-office Support
  • Digital Transformation
  • Analytics and Insights
  • Debt Collection Services
  • Chat and Email Support
  • Workforce Management
  • Omnichannel Support

7. Genpact

Genpact is a company that enables business transformation, a global professional services firm. It runs digital outsourcing operations for its clients, guided primarily by its experience running thousands of processes for global Fortune 500 companies. Genpact combines process expertise with AI, analytics and automation to greatly benefit clients and help clients drive growth and efficiency.

Services:

  • Finance and Accounting Outsourcing
  • Procurement Services
  • Supply Chain Management
  • Risk Management
  • Customer Service Outsourcing
  • Digital Transformation
  • Analytics and Insights
  • AI and Automation Solutions
  • Business Process Management
  • IT Services

8. TTEC

Among the top 10 BPO companies is TTEC, formerly known as TeleTech, with its expertise and technology to provide customer experience and services. TTEC has a solution for every customer problem and provides solutions that keep the customer engaged and thereby help enhance the employee experience, and drive business growth. A specialty of this company is that it combines human and digital capabilities, which cater to the evolving needs of its clients.

Services:

  • Customer Experience Strategy
  • Digital Transformation
  • Analytics and Insights
  • Contact Center Solutions
  • Customer Care Services
  • Technical Support
  • Omnichannel Support
  • Employee Engagement Solutions
  • AI and Automation
  • Consulting Services

9. WNS Global Services

WNS Global Services is like any other company in solving its customer’s problems and providing services to them with the help of advanced technology. By doing so, the company leverages technology, analytics, and domain expertise to develop customized solutions to client problems that address each client’s specific challenges and make clients’ work easier. .

Services:

  • Finance and Accounting Services
  • Customer Service Outsourcing
  • Human Resources Outsourcing
  • Procurement Services
  • Analytics and Insights
  • Research and Consulting Services
  • Supply Chain Management
  • Digital Transformation
  • Risk and Compliance Management
  • Industry-specific BPM Services

10. Sitel Group

Sitel Group is a global leader in customer experience management as well as BPO services companies, providing customer care, sales and technical support solutions across multiple industries. The company provides its services in more than 42 countries, benefiting Dolphin by connecting with a skilled workforce with the help of technology. It supports clients’ customer engagement strategies and helps them adapt their skills, experience and technology to changing market conditions.

Services:

  • Customer Care Services
  • Technical Support
  • Sales and Marketing Services
  • Digital Transformation
  • Omnichannel Support
  • Analytics and Insights
  • Back-office Support
  • Workforce Management
  • Training and Development
  • Customer Experience Consulting

FAQs

  1. Accenture
  2. Cognizant
  3. Teleperformance
  4. Concentrix
  5. IBM Global Services
  6. Alorica
  7. Genpact
  8. TTEC
  9. WNS Global Services
  10. Sitel Group